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FAQs |
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FAQs |
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Forms & |
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Documents |
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Insurance Overview |
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CORE Hotline |
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Patient Assistance |
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Program |
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Glossary |
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| The Reimbursement Process | FAQs |
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What is CORE?
What is reimbursement?
What is prior authorization?
What should I do to help my doctor with the insurance process?
Do I need to fill out paperwork?
What if my insurance plan denies coverage?
What if I don't have insurance?
Q: What is CORE?
A: CORE (Cephalon Oncology Reimbursement Expertise) is a convenient reimbursement resource for patients and their healthcare providers. CORE provides a support program along with online tools and resources. You can find information here on the CORE website or by calling the CORE Hotline at
1-866-261-7730.
Q: What is reimbursement?
A: Reimbursement is the process of obtaining payment from an insurance plan for drugs purchased in advance.
Q: What is prior authorization?
A: Prior authorization is the process of obtaining approval from an insurance plan for a medication or service before receiving it. Some insurance plans require prior authorization for Cephalon Oncology products.
Q: What should I do to help my doctor with the insurance process?
A: Make sure that your doctor's office has your most current insurance information.
Q: Do I need to fill out paperwork?
A: Typically, your doctor’s office submits all paperwork, but you may need to update your patient information at your doctor's office.
Q: What if my insurance plan denies coverage?
A: The first step is to determine why your insurance plan has denied coverage. Typically your physician’s office will do this and submit an appeal on your behalf. CORE can help facilitate this process. See Appeals for more information.
Q: What if I don't have insurance?
A: If you don’t have insurance coverage, and have difficulty affording your treatment, see the CORE Patient Assistance Program for your Cephalon Oncology product.
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