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Coding Info |
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Suggestions and |
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Procedures |
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FAQs |
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Suggestions and |
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Procedures |
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Checklist |
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Insurance Overview |
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CORE Hotline |
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Patient Assistance |
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Program |
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Glossary |
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How To Register |
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Contact Us |
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| Resource Center | CORE Hotline |
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The CORE Hotline is a service provided by Cephalon Oncology to help patients and their physicians understand the complexities of reimbursement.
The CORE Hotline can be accessed by dialing toll-free 1-866-261-7730.
Reimbursement consultants are available 9 am to 8 pm (ET) Monday through Friday to provide assistance with the following:
- Benefit verification and coverage
- Policy benefits and limitations
- Pre-certifications
- Drug and services coding information
- Coverage guidelines and claim requirements of payors
- Support throughout the entire claims process
- Requested information needed to support claims submission
- Appeals support
When calling about patient-specific reimbursement issues, it will be helpful to have the following available:
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- Patient's name, address, telephone number, date of birth, social security number, diagnosis, therapy start date, and expected course of treatment
- Name and telephone number of payor plan(s), policy number(s), and name of subscriber
- Physician's name, address, and telephone number
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For coverage verifications and prior authorization or appeal support, patients will need to review and sign a brief enrollment form and fax or mail it to the CORE Hotline.
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